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Help Centre

FAQs

FAQs

General FAQs

Are office pets counted?

Can we create additional user accounts?

Choosing the best connectivity network - how to

GDPR

How do the desk sensors detect occupancy?

How do I login?

Information Security (InfoSec)

What does a sensor network look like?

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Employee FAQs

Are there sensors on every desk?

Are the sensors safe?

Can I access or view the data?

How does this benefit me?

How secure is the data?

How will the data be used?

What are these sensors?

Where is the data stored?

What data do the sensors capture?

Will this affect my job?

Why have they been installed?

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Booking FAQs

Introduction to Booking (Video)

How to Book a Desk (Video)

How is my desk booking confirmed?

Do we send reminders of your booking?

How many reminders are sent?

What actions can I take from the reminder email?

What happens if I’m late for my booking?

When do we send a reminder that my booking may be cancelled?

What happens when I confirm the meeting from an email?

What happens if I don’t confirm the meeting, when do we cancel the booking?

Where can I see my cancelled bookings?

For a full-day booking, when do I get a notification on that. Is that on the previous day?

Are there differences between sensor check-in/cancel flows for seats and rooms?

How does our booking recommendation system work? Is it based on our previous bookings?

How is the booking history used to recommend rooms or desks?

How is the recommendation list sorted?

Can we limit how far in the future users can book? Is it a setting per project?

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